Your Satisfaction Matters to Us:
At Matilda Gira, we cherish our customers and the unique hand-crafted accessories and hats we create. We understand that sometimes things may not go as planned, and we genuinely encourage you to reach out to us first. As a small business, we aim to resolve any concerns and ensure that you are delighted with your purchase. Your feedback helps us grow and share the beauty of Matilda Gira hats with the world. Together, let’s find a solution that puts a stylish hat on your head and a smile on your face!
Thank you for shopping at Matilda Gira. If you are not completely satisfied with your hand-crafted hat or accessory, we are here to assist you with your return.
Your EU Consumer Rights:
You have a 14-day cooling-off period to return an online purchase for a full refund for any reason.
To Return an Item:
Please inform us of your decision to return your item within 14 days of receipt. Contact us at info@matildagira.eu.
Refunds:
Once we receive your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Contact Us:
If you have any questions on how to return your item to us, contact us at info@matildagira.eu or via WhatsApp at +420-703-682-498
